FAQ

❓ Frequently Asked Questions (FAQ)
1. What products do you offer?
We specialize in a wide range of home and cleaning gadgets that help you save time and reduce stress. Our products include everything from smart cleaning tools to practical home organizers, all designed to make your life easier and your home more efficient.

2. How do I place an order?
Simply browse our store, select the products you want, and click “Add to Cart.” When you're ready, click on the Cart icon and proceed to checkout. You’ll be prompted to fill out your shipping and payment details to complete the order.

3. What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and Shopify Payments for your convenience.

4. Do you ship internationally?
At this time, we ship within the [insert region/country]. If you're outside of this area, feel free to reach out, and we’ll let you know if we can accommodate your request.

5. How long will it take to receive my order?
Orders typically ship within [X] business days. Shipping times vary depending on your location, but you can expect your order to arrive in [X] to [X] days. We will send you a tracking number once your order has shipped.

6. What is your return policy?
We offer a 30-day return policy for all products. If you're not satisfied with your purchase, simply contact us within 30 days of receiving your order, and we’ll guide you through the return process. Please visit our Returns & Exchanges page for more details.

7. What should I do if my product is damaged or defective?
We take quality seriously! If you receive a damaged or defective item, please contact us right away at [email] or use our Contact Us form. We'll make it right by offering a refund, replacement, or store credit.

8. Can I cancel or modify my order after placing it?
Orders are processed quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate any changes before the order is shipped.

9. Do you offer gift cards?
Yes! We offer gift cards in various denominations. You can purchase them directly from our website and send them as a thoughtful gift to someone special.

10. How can I get in touch with you?
If you have any questions or need help with an order, feel free to contact us via our Contact Us page, or email us directly at direct2harmony@gmail.com. We’re happy to help!